Frequently Asked Questions
What is Web Integration, and what services do you provide?
We are a complete fulfillment ID card provider. Our easy-to-use online software lets you design and order cards 24 hours a day. You can manage changes to insurance details and automatically order new cards. Web Integration also offers temporary, sample and digital ID cards.
Does Web Integration offer any other services, like printing welcome packets, sample cards and explanation of benefits (EOB)?
Yes. Besides our ID card printing services, we dynamically create and print customer forms, welcome letters, packets, sample cards, EOBs, benefit cards, statements and many other outgoing correspondences. Our flexible site tailors to the various aspects of business fulfillment.
How easy is it to order cards? Can I use dynamic business rules to order cards?
You may order cards in seconds using single ordering for individual orders or group ordering for thousands of cards or entire reprints. We also offer automation options, including daily file syncing to help you streamline the ordering process. You can order by any field you supply in your files.
What setup, startup fees, portal fees or design template fees are there?
We have no setup, startup, file portal, website use or template fees. Payment includes what you order plus the cost of postage. Regardless of the number of templates, we will set them up for you free of charge.
Can you help us get started with moving our old templates to your new interface?
Yes. Setup is free. Simply send us all of your existing templates, and our staff will move them to our online library at no extra charge. As soon as a template is added to our system, you can begin printing.
Do I need special software or hardware to manage my ID card operation?
No. Our software is 100% online. Manage your entire ID card operation from your browser.
How often are cards printed?
Cards are printed daily with no minimum print quantities.
How do I search for previously ordered employee cards?
Our Search Orders section lets you search for any employee and see snapshots of what was mailed to them. Details include how it was mailed, when and what it looked like. These employee ID card solutions help you keep track of all orders.
How many card templates can I create and keep in my card template library?
You can create and store unlimited templates in your library. This functionality allows you to create templates far in advance and release them at a time of your choosing.
Do you offer training for your online tools?
Yes. Training is included at no extra charge.
How are cards tracked once they are printed?
We offer a multilevel search to quickly track, print and view card histories.
Can I give my customers access to log in and view their own card designs or track orders?
Yes. Our flexible user security allows you to create unlimited users with read-only access for companies to search, track and approve their cards.
Do you have a standard file format that we submit for card production? Can we send Web Integration what we send now for card production?
Our data portal conforms to your format. We encourage you to use whatever native format your system generates to cut down on any work you need to do and reduce your costs.
How safe and secure are Web Integration's file transfers and website?
All data transfers are encrypted and safe. Our website is encrypted via Secure Sockets Layer (SSL). File transfers via traditional file transfer protocol (FTP) or secure file transfer protocol (SFTP) are encrypted through Pretty Good Privacy (PGP) encryption.
What are the card shipping options?
Cards can be shipped using whatever option you wish (USPS First Class, USPS Priority or Overnight). Configure shipping in your Group Management section. With our ID card fulfillment services, cards can be sent to the Customer/Group, a member's home, a broker, an agent or any third party specified. You can even designate the sort/print order within each group.
What kind of reporting is available to track the number of cards produced for each client?
You get two free, customized reports during our setup period, allowing you to tailor the look and feel of the reports based on the data that matters most to you, including:
- The number of cards ordered by a group
- Shipping method
- Time of ordering
Maybe you would like to see a real-time dashboard regarding your card and letter orders. Let us know what matters most to you. If we have the data, we can present the report to you online or through file feeds to your IT systems.
Does Web Integration offer design services for new card designs?
Yes. We provide ID card design online with full-color template libraries that can get you started in transforming your old card designs. The Card Editor allows you to create multiple versions of one card. Simply select the design you think is best. Our staff can also help you create unique individualized designs tailored to a customer's website and branding. We are here to help!
How can I contact customer service with questions?
You can contact us via email at support@idcardorders.com, online ticket management, or directly at (727) 361-9884. Our online ticket section is managed by our printing and technical support staff.
